As the IT Systems and Automation Manager at COFRA Holding, I focus on driving automation through Power Automate and building advanced chatbots in Copilot Studio to streamline processes and enhance operational efficiency. My work involves integrating APIs to create seamless workflows, automating recurring tasks, and supporting digital transformation initiatives. In addition to my automation responsibilities, I continue to manage our Microsoft 365 environment, support 3rd line requests, develop Power Apps, oversee our Nexthink environment, manage TOPdesk, and contribute to various IT projects as needed.

As the Microsoft 365 expert within COFRA Holding, I manage the environment, communicate new features, and provide 3rd line support to colleagues. I deliver solutions ranging from Power Automate flows to Power Apps development. I also lead the setup and management of our Nexthink environment, oversee TopDesk, and drive other projects as needed. I specialize in leveraging Power Automate to enhance automation across the organization.

Managed global IT infrastructure across 35 countries, driving the implementation and integration of Office 365 and SharePoint Online to enhance collaboration. Led seamless migrations from diverse mail systems to Office 365, improving communication efficiency and reliability. Spearheaded the consolidation of global IT operations by replacing two data centers, setting up and optimizing Azure environments, and managing costs effectively. Implemented SCCM to automate key processes, boosting service desk efficiency. Provided third-line support via TOPdesk, resolving complex IT issues and ensuring high service quality.

Founded the company to help small businesses modernize their IT infrastructure through cloud-based solutions, focusing on Microsoft technologies to enhance efficiency, scalability, and collaboration. Successfully executed email and file server migrations to Microsoft cloud platforms, provided ongoing technical support, and designed tailored WordPress websites. Streamlined workflows with Microsoft 365 and delivered customized IT solutions aligned with clients' business goals.

Managed and optimized SharePoint 2013 and SharePoint Online environments to support collaboration and productivity. Created and customized SharePoint sites, implemented workflows, and provided expert support for Cadac Organice. Worked closely with stakeholders to deliver tailored solutions, ensuring secure, up-to-date, and high-performing SharePoint systems.

Managed and maintained the organization's IT infrastructure to ensure system reliability and seamless operations. Oversaw servers, client PCs, portable scanners, and printers, optimizing performance and minimizing downtime. Configured VoIP systems, managed network switches, and administered Citrix environments for secure remote access. Installed and supported on-premise SharePoint environments to enhance collaboration. Designed and maintained the organization's surveillance system and helpdesk platform, streamlining IT support and strengthening security. Provided hands-on troubleshooting for hardware, software, and network issues to support daily operations.